Service Manager - Hospitality & Guest Experience

Gomeco Group Of Companies · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
PHP 25000 - 35000
Gomeco Group Of Companies is seeking a dynamic and experienced Service Manager to join our team in Canggu, Bali. In this role, you will be responsible for ensuring exceptional guest experiences and maintaining high service standards across our properties. The ideal candidate will have a passion for hospitality and a commitment to delivering outstanding service.

📋 Tanggung Jawab Pekerjaan

Oversee and manage the day-to-day operations of our hospitality services to ensure a seamless guest experience.,Train and develop frontline staff to uphold high service standards and company values.,Monitor guest feedback and implement improvements to enhance service quality.,Ensure compliance with health and safety regulations and company policies.,Collaborate with other departments to coordinate services and resolve any issues promptly.,Manage service budgets and ensure efficient use of resources.,Lead service audits and quality assurance initiatives to maintain high standards.,Represent the company at industry events and networks to build relationships and stay updated on best practices.

🎓 Kualifikasi & Syarat

Bachelor's degree in Hospitality Management, Business Administration, or a related field.,Minimum of 5 years of experience in a managerial role within the hospitality industry.,Strong leadership and communication skills.,Proven ability to manage and motivate a team.,Excellent problem-solving and decision-making skills.,Knowledge of hospitality software and systems.,Understanding of local regulations and industry standards.,Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

Hospitality managementTeam leadershipCustomer service excellenceQuality assuranceBudget managementConflict resolutionCommunication skillsProblem-solving skills
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