Front Line Associate (Customer Service) - VCM Branch

Join Vantage Financial Corporation (VFC), a leading name in banking and financial services, as a Front Line Associate in our vibrant Bali branches (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung). This is your opportunity to be the face of our company, interacting with customers daily and ensuring their banking needs are met with excellence. With a dynamic team and a customer-centric approach, you'll play a crucial role in delivering exceptional service in Bali's most sought-after locations.

As a Front Line Associate, you'll be the first point of contact for our customers, handling inquiries, transactions, and resolving issues with professionalism and efficiency. Our Bali branches are not just about banking; they're about creating memorable experiences for our customers. If you're passionate about customer service and want to be part of a growing financial institution, this is your chance to shine.

VFC offers a competitive salary, a supportive work environment, and opportunities for career growth. Join us and be a part of our journey in transforming financial services in Bali.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by greeting and assisting customers with their banking needs.
• Handle customer inquiries, transactions, and complaints with professionalism and efficiency.
• Assist in opening and maintaining customer accounts, including verifying identification and completing necessary documentation.
• Process financial transactions, such as deposits, withdrawals, and transfers, using our banking software.
• Promote our products and services to customers, explaining features and benefits clearly.
• Collaborate with the branch team to ensure smooth operations and a positive customer experience.
• Adhere to company policies and procedures, ensuring compliance with regulations.
• Maintain a clean and organized workspace, reflecting our commitment to excellence.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field, preferably in the banking or financial services industry.
• Proficient in using banking software and customer relationship management (CRM) systems.
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse customers.
• Strong problem-solving skills and the ability to handle customer complaints calmly and effectively.
• Familiarity with Indonesian banking regulations and practices.
• Ability to work in a fast-paced environment and meet service level agreements.
• High school diploma or equivalent, with a strong desire to learn and grow in the financial services industry.
• Fluency in Indonesian and English is a plus.

🛠️ Keahlian

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