Host / Hostess / Guest Relations Officer (GRO) - Luxury Hospitality

PT Magnettic Lifestyles Indonesia is seeking a dynamic and passionate Host / Hostess / Guest Relations Officer (GRO) to join our luxury hospitality team in Jakarta. In this role, you will be the face of exceptional service, ensuring every guest feels valued and well taken care of. This is your chance to shine in a high-end environment where your hospitality skills will make a significant impact.

As a Host / Hostess / Guest Relations Officer (GRO), you will lead and supervise a team of hostesses and GROs, delivering world-class service in our premium venues. You will handle guest inquiries, resolve issues, and ensure a seamless experience for our clients. This role is perfect for someone who thrives in a fast-paced environment and loves creating memorable experiences.

📋 Tanggung Jawab Pekerjaan

• Lead and supervise a team of hostesses and GROs to deliver exceptional guest service.
• Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
• Ensure a seamless and welcoming environment for all guests, adhering to our high standards of hospitality.
• Monitor and maintain high levels of service quality and guest satisfaction.
• Conduct regular team meetings to ensure alignment with service standards and guest expectations.
• Collaborate with other departments to ensure smooth operations and guest experiences.
• Uphold our company's values and culture, promoting a positive and inclusive work environment.
• Stay updated with industry trends and best practices in hospitality to continuously improve service delivery.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in hospitality, preferably in a high-end or luxury setting.
• Proven ability to lead and supervise a team, ensuring high levels of service quality.
• Excellent communication and interpersonal skills, with the ability to handle guest inquiries professionally.
• Strong organizational and problem-solving skills, with the ability to work under pressure.
• Fluent in English and Indonesian, with excellent verbal and written communication skills.
• Knowledge of hospitality software and tools, such as PMS (Property Management System) and CRM (Customer Relationship Management) systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Enthusiastic, friendly, and customer-centric attitude, with a passion for delivering exceptional guest experiences.

🛠️ Keahlian

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