E-Commerce Customer Service Specialist (Jakarta Timur)

PT PGC Indonesia Group is seeking an E-Commerce Customer Service Specialist to join our team in Jakarta Timur. In this pivotal role, you will be the voice of our e-commerce platform, ensuring our Indonesian customers have a seamless and satisfying shopping experience. Every interaction you handle will shape the perception of our brand, making this a critical position for our digital growth.

As an E-Commerce Customer Service Specialist, you will handle a high volume of customer inquiries, from order status updates to product recommendations and troubleshooting. You’ll use tools like Zendesk, Intercom, or similar platforms to manage customer interactions efficiently. Our platform caters to a diverse customer base, so you must be fluent in Indonesian and have a deep understanding of local e-commerce trends and challenges.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service through various channels, including email, live chat, and phone, ensuring customer satisfaction and loyalty.
• Handle and resolve customer complaints and issues promptly and professionally, working closely with our logistics and product teams to ensure timely solutions.
• Assist in the development and implementation of customer service policies and procedures to enhance the overall customer experience.
• Monitor and analyze customer feedback to identify trends and areas for improvement, contributing to data-driven decision-making.
• Collaborate with marketing and sales teams to promote our products and services, understanding customer needs and preferences.
• Stay updated with industry trends and best practices in e-commerce customer service, continuously improving your skills and knowledge.
• Participate in training and development programs to enhance your customer service skills and knowledge of our products and services.
• Work as part of a team to achieve our customer service goals and targets, maintaining high levels of performance and efficiency.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Communication, or a related field, or equivalent experience.
• Minimum of 2 years of experience in customer service, preferably in the e-commerce industry.
• Fluent in Indonesian, both written and spoken, with excellent communication skills.
• Strong problem-solving and analytical skills, with the ability to handle high-pressure situations.
• Experience with customer service software such as Zendesk, Intercom, or similar platforms.
• Knowledge of local e-commerce trends and challenges in Indonesia.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passionate about delivering exceptional customer service and contributing to the success of our e-commerce platform.

🛠️ Keahlian

Lowongan Terkait