Customer Service Agent - Immediate Hiring in Bali

Join Foundever as a Customer Service Agent in beautiful Bali! We are looking for passionate individuals to provide exceptional support to our global clients. Whether you have prior BPO experience or are eager to start your career in customer service, this is your chance to thrive in a dynamic and supportive environment. Foundever is a leading company in the BPO industry, known for its commitment to excellence and employee well-being. In this role, you will be handling customer inquiries, resolving issues, and ensuring a seamless experience for our clients. Bali's vibrant culture and stunning landscapes will complement your work-life balance, making it an ideal place to grow and succeed.

As a Customer Service Agent at Foundever, you will be the first point of contact for our international clients. You will use tools like Zendesk and Freshdesk to manage tickets, and our company's proprietary CRM system to keep track of client interactions. Daily, you'll be expected to handle up to 30 calls and emails, ensuring each interaction is professional and efficient. Foundever's training programs will equip you with the skills needed to excel in this role, and our supportive team will always be there to guide you.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to international clients via phone, email, and chat.
• Handle up to 30 calls and emails daily, ensuring each interaction is professional and efficient.
• Use tools like Zendesk and Freshdesk to manage tickets and our proprietary CRM system to keep track of client interactions.
• Resolve customer issues and complaints promptly and effectively.
• Maintain a high level of accuracy and attention to detail in all customer interactions.
• Adhere to company policies and procedures, and follow up on customer feedback to improve our services.
• Participate in regular training sessions to enhance your customer service skills.
• Work collaboratively with the team to ensure consistent and high-quality customer service.

🎓 Kualifikasi & Syarat

• At least 1 year of experience in customer service, preferably in a BPO environment.
• Fluency in English, both written and spoken.
• Basic understanding of CRM systems and customer service software.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Willingness to learn and adapt to new processes and technologies.
• Bachelor's degree in a related field is a plus.
• Experience with Zendesk or Freshdesk is a plus.

🛠️ Keahlian

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